Terms & Conditions

Our Terms and Conditions have been authored to help you transact with e-RIDES; for any questions, call the team on 0044 20 3633 9748

About the Company

We are ‘e-RIDES’ (hereinafter referred as ‘e-Rides, ‘We’, ‘Us’ or ‘Our’) owner of this website www.e-rides.us (“Website”).

We provide the Websites to you subject to these Terms and Conditions of Use (“Terms”), which may be updated by us from time to time. By accessing and using the Website, you accept and agree to be bound by these Terms and Conditions, and our policies.

Site Information

e-Rides is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. We disclaim all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this site is accurate, complete or current.

Contract for the Supply of Products and Services

The goods and services on the Website are mere invitations and are not offers to sell products or services at any price indicated on the Website. The contract for the supply of goods or services will only deem to exist between you and the Website unless, and until, an email is sent by us to you confirming that your order has been accepted and payment has been successfully made. We are free to reject any offer without quoting any reason and withdraw from a prospective contract at any time prior to delivery of goods.

Order Processing, Dispatch and Delivery

Orders are processed only on clear payment confirmation from our bankers and payment gateway providers. Orders are dispatched the same week if the orders are received before Friday. Dispatch of orders may get delayed due to shortage of stocks or any other unavoidable reasons. In the case where the order is not dispatched within three business days of it being placed, the customer may cancel the order any time before the dispatch of the concerned order. For the delivery of your orders we use only renowned logistics provider, which may take 1 to 2 weeks to deliver your goods to delivery addresses within the United States. However, in any case, the delivery of goods is sole responsibility of the logistic company and the delivery time may vary from location to location. We are not liable for any delay or loss of the parcels caused by the logistic company, nor do we accept responsibility for delays or loss caused by customer providing incomplete or incorrect delivery address or contact information.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Product User Guide

You are bound to adhere to our product user guide in order to run the product successfully. The user guide is supplied with your product package and may also be supplied on demand to your email address. Any deviation in the application of product user guide shall seize your right to claim refund, or to return or replacement under these terms and conditions.

Return and Refund

For detailed warranty and return policy please refer to the Warranty & Return Policy guide.

Coupon Code Use

Coupon code can not be used on items on Sale


When you use the Website or send emails or other data, information or communication to e-Rides, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from e-Rides periodically, as and when required. We may communicate with you by email, SMS, telephone or by such other mode of communication, electronic or otherwise. Your use of the website entitles you to receive periodic communication regarding our goods and services through email, SMS, telephone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from us you can unsubscribe to the communication through your account settings. Please refer our Privacy Policy to check how we handle communication under the GPPR.

Advertisement and Promotions

Your usage of our Website, implies to give permission to let e-Rides use name of its company as customer of e-Rides and as deemed fit may be covered under client list, testimonials, case study, video interview or mention on any other media without any fees/commercial payment. e-Rides may run advertisements and promotions from third parties on the services. Your business dealings or correspondence with, or participation in promotions of, advertisers other than e-Rides, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. e-Rides is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of third-party advertisers on the services.

Limitation of Liability (General terms and conditions)

Except as specifically stated on this site, neither e-Rides nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site and the products it offers. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, injury or harm to the customer caused by either proper or misuse of the products, and claims of third parties. Partners and employees of this company may not be held liable for damages relating to either the capital cost of any equipment purchased from e-Rides or consequential costs associated with fitting and operation of the same. It is the responsibility of the purchaser to take necessary steps to establish that the appropriate components to the product is available and that the equipment works efficiently as intended for use.

To the maximum extent permitted by law, we shall not be in anyway liable to you and you hereby waive any indirect, economic, special, commercial, incidental, exemplary or consequential damages (including without limitation injury and harm, lost profits, loss of business revenue or earnings, lost data, damages caused by delays or a failure to realize expected savings and the like) arising from or in connection with the use or performance of the battery, even if we are aware of the possibility of such damages.

Subject to local law, we disclaim and excludes all obligations duties or liability resulting from negligence. This limitation is intended to apply and does apply without regard to whether such damages are claimed, asserted or brought in an action or claim sounding in tort or contract, or under warranty, or under any other law or form of action. In no event we shall be liable to you or to any third party claiming through you or on your behalf exceed the purchase price of the product you purchased or the cost of replacing the product, whichever is greater.

Terms and Conditions: General Waiver

1. Terms and conditions of Use

All products marketed and sold by e-rides are to be used according to manufacturer guidelines.

Our products are offered to you conditional upon your acceptance without modification of the terms, conditions and notices obtained.

2. Warning

Products sold by e-rides can present a hazard if not used properly. It is your responsibility to ensure the correct usage of your device. In no event shall e-rides be liable for any direct, indirect, punitive, incidental or consequential damages whatsoever arising out of or connected with the use or misuse of the products it represents.

3. Defect

e-rides are not responsible for any manufacturing defect, but will endeavour to work with you on mitigation.

4. Personal injury

e-rides are not responsible for any personal injury that occurs from the correct or incorrect use of the equipment that we have sold you.

5. Warranties and Limitations

The product that you purchase from e-rides will be subject to its own warranty, which we will use to ensure the manufacturer will replace any defective item within their warranty period.

e-rides employers or representatives’ oral or written statements do not constitute warranties and shall not be relied upon by the buyer.

6. Highway laws

Different geographic locations have different rules and legislation which will govern how your product should be operated on the road and we advise that you avail yourself of these laws before using any equipment purchased from e-rides.

Terms and Conditions: International Sales

International Customer shall mean the customers whose delivery address is outside the United States. We endeavour to serve our International Customer in efficient manner, however we use the same product components to serve International Customer that we use for domestic customers. You as an International Customer to adhere to your local laws and indemnify us against any non-compliance or liability caused by you or otherwise. You shall also responsible to pay off any customs or taxes or any other charges that required to paid while delivering the device to you by our logistics partners or their counterparts in your respective country. We also do not guarantee performance of our devices in your location as it generally works in the US.

Changes in Terms and Conditions

We reserve the right to modify these terms and conditions at any time without giving any prior notice. Any modification of these terms and conditions will be deemed to be effective from the date and time of posting on our Website.

Website Product Descriptions

We reserve the right to supply equipment which may differ in appearance from items shown on the Website but which have the same use, function and facility.

Terms and Conditions: Privacy Policy

We are adhering the to the EU General Data Protection Regulations (GDPR) in both letter and spirit. Your privacy is crucial to us. We designed our Privacy Policy to make important disclosures about how you can use e-Rides and how we collect and can use your content and information. We encourage you to read the Privacy Policy and to use it to help you make informed decisions. You hereby consents, expresses and agrees that you have read and fully understands the Privacy Policy of e-Rides in respect of the Website. You further consents that the terms and contents of such a Privacy Policy are acceptable to him.

Terms and Conditions: Acceptable Use

The products may not be used for any unlawful, fraudulent or abusive purpose and must be used as required by all applicable laws. The Customer indemnifies e-Rides in relation to any legal liability which may be incurred purely as a result of the Customer’s use of the products and services.

Terms and Conditions
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Contact for Terms and Conditions

For any query or assistance, feel free to Contact Us at us@e-rides.com with subject line – Terms & Conditions